© 2025 Sima Darvish. All Rights Reserved.
To ensure that your web design project goes smoothly and we remain friends, we need you to be aware of your responsibilities and ours and certain limitations, including a few things we can’t promise.
Updated March 2025
To avoid spams, I will never share your information with third parties unless required by law or requested by you. The information I collect from you will only be used to maintain your services with me and represent the quality of my work to others, such as in my online portfolio.
Upon completion of any website design and payment of web design and development fees, the client owns the commissioned website. The client may continue to use the commissioned website to promote the client company or organization regardless of whether he/she chooses to continue further services with Sima Darvish.
The client does not have the right to resell the design or development to other companies. However, the client does have the right to add pages to the existing site or have another company add pages to the existing site using the commissioned website design/development.
Website domain names are leased from domain name registration companies. When PixoLabo registers a domain name for a client, that registration will be made in the clientʼs name. Upon payment of any outstanding fees, the client can use that domain name regardless of whether he/she chooses to continue further services with Sima Darvish. Domain name renewal and renewal fees are the client’s responsibility.
If the client chooses to have Sima Darvish renew the domain name on behalf of the client, an additional service fee will apply. Clients are advised to closely monitor the renewal date of a registered domain name and verify that the renewal has been completed. Sima Darvish is not responsible for expired domain names.
Upon completion of any website design and payment of web design and development fees, the client owns the commissioned website. The client may continue to use the commissioned website to promote the client company or organization regardless of whether he/she chooses to continue further services with Sima Darvish.
The client does not have the right to resell the design or development to other companies. However, the client does have the right to add pages to the existing site or have another company add pages to the existing site using the commissioned website design/development.
The initiation of a web design or development project requires a signed or electronically submitted estimate or contract form, payment of half of the initial web design/development fees for custom website design, or the entire setup fee for blogs or templates, plus the client logo or any other element or content that is required to be used in the design.
Sima Darvish cannot complete a website if the client does not provide content (the text and photos, videos, or other media to use) or other required elements (pre-existing logo or account login information, etc.) Therefore, we require all of our clients to understand that without adhering to the project timeline, their project could be delayed and face other consequences.
Sima Darvish will provide clients with a timeline for client-sourced content and will work with the client to ensure all client-provided content meets our guidelines. If Sima Darvish waits for content or other information, the client will be notified.
(Professional graphic design, SEO, and brand development services are available for a surcharge if the client needs assistance with that part of their project.)
It is the clientʼs responsibility to inform Sima Darvish of any potential delays ahead of time. We will work with the client as much as possible to revise timelines, but we may not always be able to do so.
If the client fails to handle the requests promptly, their website project will be placed on hold, and the client will be billed for the applicable hours to date.
We are always happy to help clients to get their projects back on track. However, if client-driven delays persist, Sima Darvish will complete as much of the project as possible without the missing elements and provide the client with a final notice.
If the client fails to respond to the final notice within five business days, their website project will be terminated, and the client will be billed for the remaining balance of the stated project cost.
Sima Darvish reserves the right to consider the project complete and invoice the client for all future work.
I take pride in providing attractive designs, and most of our clients are highly pleased with the designs I create for them. However, design is subjective, and not everyoneʼs tastes are the same. While we will gladly make initial minor modifications for no additional charge, it is essential to be clear on how revisions to the look of a website design are handled.
All web design projects include discovery questionnaires that describe the look of the commissioned web design project. Completing them helps our team focus on the client’s design elements.
Design preferences, such as the site’s look, color scheme, functionality, monitor resolution preferences, etc., should be specified during the discovery phase. If any design preferences stated in the discovery phase were not met, the adjustments would be made free of charge. If the client develops preferences or changes his/her mind after completing the work, adjustments will be made by the hour at rates ranging from $125.00 to $ 175.00 per hour.
I take pride in providing attractive designs, and most of our clients are highly pleased with the designs I create for them. However, design is subjective, and not everyoneʼs tastes are the same. While we will gladly make initial minor modifications for no additional charge, it is essential to be clear on how revisions to the look of a website design are handled.
All web design projects include discovery questionnaires that describe the look of the commissioned web design project. Completing them helps our team focus on the client’s design elements.
Design preferences, such as the site’s look, color scheme, functionality, monitor resolution preferences, etc., should be specified during the discovery phase. If any design preferences stated in the discovery phase were not met, the adjustments would be made free of charge. If the client develops preferences or changes his/her mind after completing the work, adjustments will be made by the hour at rates ranging from $125.00 to $ 175.00 per hour.
Unless otherwise specified in the design contract, sub-pages of any website will use the same overall design as the home page. Specific pages like contact, blog, and product pages may include additional design and functionality features.
Formatting requests for subpages will be considered but not guaranteed. If the client requires specific looks or formatting for subpages, this request should be made during the initial contract and may incur additional fees.
My web design contracts include a payment plan worked out with the client in advance. This includes the required deposit amount, hourly or progress payments as applicable, and any remaining balance upon completion.Once the remaining balance is paid in full, the completed website will be moved from the staging server to the client’s server so it can go live. Sima Darvish will then register the client website with Google, Yahoo, and Bing search engines.
Payment for ongoing services such as website hosting and maintenance, SEO, or e-commerce support is billed in 3, 6, or 12-month cycles. Invoices are prepared via Stripe and delivered via email. Payment can be made via credit card, Google Pay, Apple Pay, PayPal, or bank transfer.
Clients experiencing financial hardship should contact Sima Darvish to discuss payment options.
Every client would like his/her website to rank high in search engine results for selected keywords, yet search engine results are determined by many constantly changing factors, third-party search engines, and the amount and quality of competition on the internet.
Sima Darvish guarantees specific search engine-friendly techniques will be used in creating each client website, including appropriate use of title and meta tags. A list of appropriate keywords or phrases is beneficial at the beginning of the project.If the client cannot provide the appropriate keywords or phrases, we are happy to help. An initial SEO discovery can be included in your project. Additional search engine optimization (SEO) services are available for additional fees and billed by the hour or as ongoing service contracts.
Please note that Sima Darvish is neither responsible for nor can be held responsible for actual search engine results.
We offer support and maintenance plans for various services, including website updates, page speed optimization, and search engine optimization campaigns. Depending on the service plans are available for periods ranging from 30 days to 12 months, depending on the service.
Search Engine Optimization plans require an initial minimum of three months since it takes time to ramp up the effectiveness of these campaigns.
After the initial contract period, our service plans automatically renew for the same period. Clients have the option to convert to month-to-month plans, which may be canceled at any time with a 30-day written notification. Services plans can be tailored to meet each clientʼs needs.
No service or standard of service is implied unless in writing in the agreement, and clients must be sure to include any specific request in writing.
I take pride in offering high-quality services and professional customer service. While I try to ensure every aspect of our service is to the clientʼs liking, I cannot control every variable. To ensure everything works as desired, it is up to each client to regularly test the functionality of their website, email, and any other product or service.
If any problem is discovered or an error has been made, please report the issue to me immediately so I may take appropriate action. I cannot be responsible for the perceived loss of revenue. Content changes resulting from a client error and problems related to third-party vendors or technology, such as hosting servers or browser software, may incur additional charges.
Sima Darvish fully understands the value of a mobile-first and responsive website as required bGoogle Mobile-First Indexing, which was announced in November 2016 and fully implemented in 2018. We will do everything to make client websites as attractive and user-friendly as possible, regardless of the user’s device. However, not every functionality is fully supported on every mobile device currently available.
If the client changes their mind about working with Sima Darvish during the initial web design or development phase, they will be billed a fee equal to 50% of the total project cost and responsible for applicable hours completed to date. Depending on the amount of work completed at the time of cancellation and any payments received to date, this may mean receiving a partial refund, no refund, or owing additional fees.
To protect clients from unintentional service interruption, clients wishing to terminate any services must request the service termination in writing.
Third-party vendors may have separate terms of service agreements. Sima Darvish cannot be held liable for disputes with third-party vendors or for the lack of functionality or any other aspect of third-party services.
Sima Darvish reserves the right to decline to do business with any client for any reason.
Sima Darvish reserves the right to change these web design policies and terms of service for any reason.